Shipping

Proper Steps to Obtain an RGA (Return Goods Authorization)

1. Email [email protected]: Send an email to us with the subject line “RGA Request for [insert your order number]”. Be sure to provide a brief description of your Reason for Return.
2. Team Member will provide RGA #: A team member will review your email and provide an RGA # with instructions for Return Disposition if your request is approved.
3. Book Shipping: Use the return label provided or your own label and write the authorization number exactly as instructed by our staff. Do not write on the box in order to maintain its like-new condition. Ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. Be sure to add insurance to the shipment. If items arrive back to us are damaged, this will result in denial of a refund.
4. Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received a credit (to the same payment method as order) within 30 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.

Please see below for details on common return scenarios.

Warranty

We offer a 1-Year Limited Warranty. We will repair or replace any manufacturer defects within the warranty period as necessary. Not warranted for commercial use. Click HERE to read our full warranty policy.

Defect

See warranty information above.

Damage

If you notice that the item is damaged while inspecting it at the time of delivery, please have the delivery driver make a note of the damages on the delivery receipt. Please take pictures to send to us when contacting us for RGA. It is possible to refuse a damaged package by writing “refused due to shipping damages” on the delivery receipt. You must contact us within 24 hours to begin the return process.

If, for whatever reason, you did not inspect the package at the time of delivery, make sure to make a note of “subject to further inspection” when signing the delivery receipt. Please be sure to inspect the item within 24 hours after delivery. If you find concealed damages (ex: cracks on counter top), take pictures and contact us within the stated 24 hour period.

(**Note: If damages are reported to us but no notes were made on the delivery receipt, this will limit our options when issuing Return Goods Authorization. A signature on the delivery receipt indicates that item was received in perfect condition**)

Buyer’s Remorse/Ordered Incorrectly

You may return any item that is still in its original packaging within 30 days of purchase. We do not accept returns of vanities that have been installed or are missing packaging, no exceptions.

Customers who place orders online are responsible for the accuracy of their product selection and information entered. If an order needs to be returned or cancelled after it has already shipped due to buyer’s remorse, this will incur a 25% restocking fee. Customer will be responsible for return shipping costs. Original shipping costs are non-refundable, even if offered for free at the time of purchase.

We advise taking precise measurements to ensure that the vanity will fit your needs. You can download Specifications and Installation instructions from our vanity listings in the “Resources” tab below the listing image. Feel free to contact our customer service team if you have any questions that are not answered in our listings. It is our goal to ensure that you have a satisfying shopping experience with us.